Reebelo partnership
Reebelo Trade-in Program Terms
Terms for trade-ins offered through Reebelo and fulfilled by RECOM Resale (RECOM LLC).
1. Who You Are Dealing With
This trade-in program (the "Program") is operated by RECOM LLC, an Arizona limited liability company that owns and operates recomresale.com. In these Terms, "RECOM LLC," "RECOM," "we," "us," and "our" all refer to RECOM LLC.
If you accessed a trade-in offer through Reebelo, Inc. ("Reebelo"), we provide trade-in and device buyback services to Reebelo as an independent service provider. While you may have started the trade-in process on Reebelo's website or app, the trade-in transaction itself, including the offer to purchase your device, the inspection and valuation of your device, and the payment for your device, is between you and RECOM LLC, not between you and Reebelo.
2. Payment and Sender Name on Your Statement
All payments under the Program are made directly by RECOM LLC. Depending on the payment method you select, the sender or descriptor on your bank statement or PayPal account will appear as "RECOM LLC," "RECOM," or a similar variation.
Reebelo does not issue payment for trade-in devices and is not responsible for the calculation, timing, method, or delivery of any trade-in payment.
For questions about your offer, device assessment, or payment, please email us at tradein@reebelo.com. This inbox is monitored and managed by RECOM LLC under an agreement with Reebelo.
3. Responsibility for the Program
RECOM LLC is solely responsible for the trade-in services described in these Terms, including device intake, handling, inspection, valuation, payment, and customer support. To the maximum extent permitted by law, Reebelo has no liability to you arising out of or relating to the trade-in services, and your sole recourse for any claim relating to the trade-in services is against RECOM LLC under these Terms.
4. Trade-in Offer and Quote
When you submit information about your device, we will provide an initial quote based on the information you provide. The quote is locked for 14 days from the date issued, contingent on the device's actual condition and specifications matching what you selected at the time of quoting.
If your device is postmarked for shipment to RECOM LLC within 14 days of the quote being issued, and its actual condition and specifications match what you described, we will honor the locked quote as the final offer. If the device's actual condition or specifications differ from what you described, the quote does not apply and we may issue a revised offer under Section 6.
If your device is not postmarked within the 14-day window, the quote may expire and your device will be re-evaluated at the then-current pricing.
By submitting your device, you authorize us to inspect and test it to confirm its make, model, condition, functionality, and other characteristics relevant to valuation.
5. Your Representations About the Device
By submitting a device to the Program, you represent and warrant that:
(a) you are at least 18 years old and legally able to enter into this agreement;
(b) you are the lawful owner of the device, or are authorized by the owner to sell it;
(c) the device is not lost, stolen, or associated with any fraudulent activity, and is not subject to any lien, financing agreement, or installment plan that would prevent transfer of ownership;
(d) you have removed all personal data, deactivated all activation locks (including but not limited to Find My iPhone, Google FRP, and similar features), and signed out of all accounts associated with the device;
(e) the information you provided about the device's make, model, condition, and functionality is accurate and complete; and
(f) you have the right to transfer ownership of the device to RECOM LLC free and clear of any claims.
6. Inspection and Revised Offers
We will inspect your device and send you the final offer within 3 business days of receiving it. If the device's actual condition and specifications match what you described at quoting, the final offer will match your locked quote. If the device's actual condition or specifications differ from what you described, we may issue a revised offer based on the device's actual condition.
If we issue a revised offer, you have 10 calendar days from the date the revised offer is sent (measured from the timestamp of our email to the address you used at trade-in) to either accept it or request return of the device. If you do not respond within 10 calendar days, the revised offer will be deemed accepted and we will issue payment for the revised amount. If you reject the revised offer and request return of your device, RECOM LLC will pay return shipping and ship the device back to the address you originally provided.
7. Payment Timing and Method
Once you accept an offer, or once a revised offer is deemed accepted under Section 6, we will issue payment promptly, typically within 1 business day. Payment is issued by bank transfer (ACH) or PayPal, based on the method you selected at the time of trade-in. Once payment is issued, the funds may take additional time to appear in your account depending on your bank or PayPal.
If a payment is returned, rejected, or otherwise undeliverable due to incorrect information you provided, we will attempt to contact you at the email associated with your trade-in to correct it. If we are unable to deliver payment after reasonable attempts to contact you over a period of 180 days, the funds will be handled in accordance with applicable unclaimed property laws.
8. Transfer of Ownership
Title to the device transfers to RECOM LLC upon your acceptance (or deemed acceptance under Section 6) of the final offer. Once title transfers, the device cannot be returned, and we may resell, recycle, refurbish, or otherwise dispose of it in our sole discretion.
9. Data on Your Device
You are solely responsible for backing up and erasing all data on your device before sending it to us. RECOM LLC is not responsible for any data on the device and disclaims all liability for loss of or access to it.
We data wipe any device received that powers on and is capable of being wiped. Any device that cannot be wiped is resold or recycled only through certified resale partners.
10. Shipping and Risk of Loss
You are responsible for shipping the device to RECOM LLC using the method we provide or approve. Risk of loss during shipment to us is borne by RECOM LLC once the device is tendered to the shipping carrier using a prepaid label provided by us. If a device shipped using our prepaid label is lost in transit, we will honor the locked quote (or, if no quote was locked, a reasonable estimate based on the information you provided), provided you cooperate with the carrier's loss investigation. If you ship the device by any other method, risk of loss remains with you until the device is received and logged in at our facility.
11. Disclaimers and Limitation of Liability
THE PROGRAM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECOM LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECOM LLC'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE PROGRAM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT OF THE FINAL TRADE-IN OFFER FOR YOUR DEVICE, OR (B) ONE HUNDRED U.S. DOLLARS ($100). IN NO EVENT WILL RECOM LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any other liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above limitations may not apply to you.
12. Governing Law
These Terms and any dispute arising out of or relating to them or the Program are governed by the laws of the State of Arizona, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
13. Binding Arbitration and Class Action Waiver
Please read this section carefully. It requires you and RECOM LLC to resolve disputes through binding individual arbitration and limits the way you can seek relief from us.
(a) Agreement to Arbitrate. You and RECOM LLC agree that any dispute, claim, or controversy arising out of or relating to the Program, these Terms, or the relationship between you and RECOM LLC (a "Dispute") will be resolved exclusively through final and binding individual arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
(b) Arbitration Rules and Forum. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be held in Maricopa County, Arizona, or, at your election, conducted by telephone, video conference, or based solely on written submissions. RECOM LLC will pay all arbitration filing and administrative fees as required by the AAA Consumer Arbitration Rules. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
(c) Class Action Waiver. You and RECOM LLC agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of this Section 13 will be null and void, but the remainder of these Terms will remain in effect.
(d) Federal Arbitration Act. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. section 1 et seq.
(e) Opt-out. You may opt out of this arbitration agreement by sending written notice to RECOM LLC at the address in Section 16, or by email to tradein@reebelo.com, within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.
14. Changes to These Terms
We may update these Terms from time to time. The current version will be posted at recomresale.com (or a successor URL) with the "Last updated" date shown at the top. The version in effect at the time you submit a device for trade-in governs that transaction.
15. General
Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
Entire Agreement. These Terms constitute the entire agreement between you and RECOM LLC regarding the Program and supersede all prior or contemporaneous communications and agreements on that subject.
No Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
Assignment. We may assign these Terms, in whole or in part, at any time without notice to you. You may not assign these Terms without our prior written consent.
Survival. Sections 5, 8, 9, 11, 12, 13, and 15 survive termination or expiration of these Terms.
Taxes. You are solely responsible for any taxes that may apply to amounts you receive under the Program.
Prohibited or Ineligible Devices. If a device you submit is determined to be counterfeit, recalled, reported lost or stolen, or otherwise ineligible for the Program, we may, in our discretion, retain the device, return it to you at our expense, recycle it, or report it to law enforcement or the device manufacturer. We are not obligated to issue payment for ineligible devices.
16. Contact
RECOM LLC 4405 E Baseline Rd, Suite 123 Phoenix, AZ 85042
tradein@reebelo.com